Frequently Asked Questions (FAQ)
About Whisker and Wag
Q: What is Whisker and Wag?
A: Whisker and Wag is a small, Australian-based business dedicated to providing high-quality products for cats. We believe that cats deserve just as much attention and fun as dogs, which is why we focus exclusively on cat products.
Shipping Information
Q: How long does shipping take?
A: Generally, shipping takes 1-3 weeks. Please note that larger items, such as bedding, may take longer to arrive.
Q: Do you offer international shipping?
A: Yes! We are excited to offer free international shipping on all orders. No matter where you are, your cat can enjoy our products!Product Information
Q: What types of products do you offer?
A: We offer a variety of cat products including toys, accessories, and grooming supplies. Our aim is to make playtime and care for your feline friend as enjoyable as possible.
Orders and Returns
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email. Some shipping does not come with tracking, this depends on the location of your delivery address. For orders that do, your shipping confirmation will come attached with a tracking number so you can monitor its progress.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase! If you need to return an item, please contact us within 14 days of receiving your order. Products must be in their original condition. We do not accept change of mind returns.
Social Media and Community
Q: Where can I find you on social media?
A: You can follow us on TikTok @whiskerandwagboutique for cat-themed posts, product updates, and more! Join our community of cat lovers and share your feline moments with us using #WhiskerAndWag.
Q: How can I get involved with Whisker and Wag?
A: We love engaging with fellow cat enthusiasts! Share your photos, participate in our contests, and don’t hesitate to reach out with any suggestions or feedback.
Contact Us
Q: How can I get in touch with you?
A: For any questions or concerns, please contact us through our website's contact form. We’re here to help!